Return and Refund Policy

We strive to ensure customer satisfaction with every purchase. Please review our return and refund policy carefully:
  1. Report Issues Within 3 Working Days:
    • If you encounter any issues with your order, please notify us within 3 working days of receiving your item(s).
    • Issues can include defects, wrong items received, or items damaged during shipping.
  2. Case-by-Case Basis:
    • All returns and refund requests are evaluated on a case-by-case basis to ensure fairness and resolution for both parties.
  3. Contact Us:
    • To initiate a return or refund request, please contact us at with your order number, a description of the issue, and any relevant photos or evidence.
    • Our customer service team will guide you through the process and provide further instructions.
  4. Return Conditions:
    • Items must be returned in their original condition and packaging, unless the issue specifically relates to defects or damages.
    • Customers may be responsible for return shipping fees unless the return is due to our error (e.g., incorrect or damaged items).
  5. Refunds:
    • Refunds, if approved, will be processed within 7-14 working days and credited back to your original payment method.
Note:
  • We reserve the right to decline returns or refunds for requests made after the 3-working-day window or for items that do not meet the return conditions.
  • For further clarification, please do not hesitate to reach out to us.